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UPS, FedEx, DHL Common Carrier Delivery  All items ship insured by FirePlace Keeper.
Some items due to their size and weight will be shipped by what is referred to as "Freight" (back of truck) or "White Glove" (In home delivery)service.
Tracking information will be emailed to you as soon as your item ships.
On Occasion your order may ship from different warehouses if you order multiple items. We will than email you separate tracking numbers.
Please inspect all packages carefully for damage. Keep in mind many items are (double boxed) for added protection and although an exterior box may arrive in bad shape the interior box and contents usually are fine. On occasion "packing wood" pieces are used for additional support and may be visible due to a torn outer carton. These are only packing materials. The best policy is to inspect your item carefully and contact us if you experience a problem. We are here to help!
Although your credit card purchase will be authorized when you place an online order, we will not charge you until the order actually ships!
If you have any questions please contact us by email service@fireplacekeeper.com or by calling Toll Free 800-986-1610
SALES TAX:
NO sales tax will be charged for shipments to any location.
As Yahoo hosted stores KeeperStores elected to have its customers voluntarily respond to a service survey regarding their shopping experience.
Provided below are our customers recent responses as collected by Yahoo..
August 28, 2011
Classic Flame Insert
Buying at local store the cost and tax was over $200.00 dollars more with a 3 to 6 week delivery.
Saved over $200.0 and recieved delivery in 5 days with free shipping.
I'd call that excellent....
James L.
August 16, 2011
Raphael Ivory Electric Fireplace
I had two very good experiences here. Items were shipped in time, service was excellent both during purchase and after delivery for items slightly damaged during shipment. I will not shop anywhere else for fireplaces. I am on my way to buying a third fireplace soon. Great job!
Aba D.
February 11, 2011
Tennyson Electric Fireplace
I love this fireplace. It is more beautiful than I expected. It heats my room just right. I can not say enough about it. Thank you, fireplacekeeper
Janice P.
January 18, 2011
Oak Electric Fireplace from Real Flame
i had a very difficult time putting it together.i had to call the company a few times. finally we discovered the pieces were'nt put together with the correct measurements. customer service was great they sent new pieces pronto.even then i had to sand corners to get the mantle to fit.after all of that it looks great and works great. rog
William R.
January 13, 2011
Classic Flame Electric Fireplace # 8288
very easy to put together and we love it.
Brenda S.
December 22, 2010
Indoor/Outdoor Gel Fireplace
My dad purchased me a beautiful loft fireplace for Christmas and I was very pleased with the affordable price, ease of completing the transaction on-line and the ability to see exactly when it would be delivered. Most of all, I was please with the condition the fireplace was received in. The packing of the mostly glass structure was excellent and instructions on assembly were easy to follow.
The riverview outside my condo may be icy and still but my abode is a cozy, warm oasis thanks to my new firplace.
Versandra K.
December 17, 2010
Leather Log Carrier
The lady I placed the order with was very nice and it was easy as could be expected
Tom B.
December 16, 2010
Gel Fuel
I am a first-time buyer. The website was easy to navigate. They kept in contact with me to let me know about the shipping status and my product came in a timely manner in pristine condition. The free shipping was a holiday special, but here's hoping there will be more of that. Thank you Fireplace Keeper.
Peggy B.
December 15, 2010
Classic Flame Corner Fireplace
to process the order was easy. tracking was easy, but the carrier didn't have my contact number when I contact them. Everything else was fine.
Johnny P.
December 8, 2010
Conversion Log Set
We purchased a Deluxe Log Set to place in our wood burning fireplace, to use in lieu of gas or wood. From a distance of approximately 8 feet or more away, it looks great. The only issue I had was that when standing or sitting within the 8 foot range of the Log Set, the three fuel can tops are quite visible. The customer service department did not recommend any way to remedy this. I would like the company to come up with a product that disguises the can tops a bit more.
With that being said, the Deluxe Log Set is a beautiful alternative to having to burn wood. We will enjoy the ambiance of a real fire with little expense and no mess! We highly recommend the product and the company
Sandra D.
Novermber 13, 2010
Cartwright electric Fireplace
The service and delivery of the electric fireplace SEI Cartwright was wonderful. The assembly of the mantel was a bit tricky for a novice at furniture assembly. But now everything thing has been put together and I run the fireplace every day. I absolutely love it.
Joyce N.
November 12, 2010
White Wash Electric Fireplace
Fireplacekeeper provided a very pleasant shopping experience. The customer service was very responsive. The merchandise was received in excellent condition. I would not hesitate on buying from this company again.
Paula B.
October 1, 2010
Grand Canyon Stacked Stone and Oxford cherry Electric Fireplaces
happy with overall service and delivery. more than pleased with the fireplaces, beautiful.
Patricia R
September 15, 2010
White Wash Electric Fireplace
service could not have been better.product was excellent.I am exrteemly impressed and satisfied.Im so happy i found them. thank you.
Elizabeth M.
August 31, 2010
Beverly Electric Fireplace
This item shipped very quickly and for FREE can't get any better than that. Item was very easy to put together all you needed was a screw driver. Would buy again for them. Rated customer service a 3 only because i didn't make contact with anyone so I really can't say how they are.
Troy and Chelsea G.
July 16, 2010
White Gel Fireplace/Gel Fuel/Opener and Snuffer
Mantel was dented but fireplacekeeper gave discount. I thought that they acted in a very professional manner and I would buy from them again.
Jeffrey J.
June 27, 2010
Outdoor Gel fireplace
Fast shipping and great prices. We are already enjoying our outdoor fireplace. We will definately order from Fireplace Keeper again.
Debra W.
March 24, 2010
Case of Gel Fuel
I love this merchant!! I have used them several times and will definitely use them again in the future. I tell everyone about them. Great products...great service...great prices!
Valerie M
March 11, 2010
Hastings Victorian Electric Fireplace
Fireplace was delivered on time in GREAT condition. Extremely easy to assemble (only minor assembly needed) and worked very well. Very pleased!
Annette M
March 5, 2010
Case of Gel Fuel
I have been a happy, satisfied customer for a few years now and have no complaints whatsoever. I highly recommend Fireplace Keeper to anyone
Sharon B
February 15, 2010
Black Wall Mount Electric Fireplace
Beautiful fireplace, good packaging and works well!
Michelle G
December 19, 2009
Case of Gel Fuel
the flame last longer than other gels i have bought and ther is no wasted unused gel when the flame is done. it's more cost effective .i will be ordering more soon!!
Evelyn P
December 17, 2009
Mahogany Gel Fireplace
Product was beautiful. More than what I could have hoped for at that price. I was pleased at the speed of delivery. I ordered Tuesday and has the product shippped free by Thursday. I will continue to be a customer and have told others shopping what a great experience I had with them
Mary R
November 28, 2009
Birch Log set
This was the most pleasant surprise I have ever given myself , great fireplace , if anyone is flip flopping on whether to get one or not , just do it!! You will be amazed at how nice they are and easy to assemble yourself , great company will do business with again
Michael M
November 10, 2009
Marcus Electric Fireplace
What a wonderful company!!!! We ordered on line, they delivered the fireplace very quickly., and it was packed really well no damage at all.........It was exactly as stated and shown. We put it together in less than a half hour and have been getting so many raves over the look and also how nicely it heats the room. The remote is what made us pick this unit...would not want a fireplace without it. .anyone not sure about ordering online.... ...you can feel very sure ordering from this company. Thank you :)
Lynda A
November 1, 2009
Pennington Gel Fireplace
The complete experience with fireplacekeeper .com was great! I ordered an "open box" gel fireplace. The price was fantastic. The fireplace was more elegant than pictured and extremely easy to assemble. Complete assembly took less than an hour. The shipping was "free". I ordered it 11/1, received an email comfirmation on 11/6 that the fireplace had been shipped, the first box came on the 8th and the next day box "2" came. Everything went very smoothly. I would definitely recommend Fireplace Keepers to anyone looking for a
Lyn S
October 22, 2009
Dimplex 33” Landscape Electric Insert
Item purchased was as described and fireplacekeeper was very easy to order from with excellent results.
Jacob M
October 15, 2009
Case of Gel Fuel
Great company to work with. Excellent prices, quick shipping.
Olga H
October 13, 2009
Case of Gel Fuel
I was amazed at the speed with which my order was received. Also, this product, when burning, looks & sounds a lot like a log fire. I only use two cans at the most as the heat generated is enough to fill a good size room. This is a great alternative to a wood burning fireplace
Deborah P
October 7, 2009
Copper Dome Wall Mount Gel Fireplace
Loved our 1st fireplace so much that within 2 weeks we purchased a second one. Customer service was GREAT !!
Joe K
October 3, 2009
Petite Classic Gel Fireplace
love the fireplace. the company was excellent to work with. everything came in excellent condition and in great time. we are very pleased.
Marcia T
September 30, 2009
Everything went great, delivered as promised. Unit works good, just what we needed. Like the option of lighted unit without heat for summer use. Heats the room that needed extra heat
Metropolitan Electric Firepalce
Vincent H
September 23, 2009
Pillar Gel Fireplace
I just love my White Finish Pillar Gel Fireplace. The value is incredible. I searched the internet and the conventional stores and I could not find anybody else that offer a better value. There was a delay in delivery, due to UPS shipping the packet to the wrong address. I contacted the company and they were very friendly and tried to help immediately. I was very satisfied with their customer service
Raluca A
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