If You Have a Small Fireplace This is the Tool Kit for You!The Stylish Black Finish Accents Any Fireplace Wood Burning, Electric, or Gel.
Includes the Stand Which Measures 20" Tall.
Includes a Shovel, Brush, Poker, and Tongs.
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KeeperHome Customer Service Team
As Yahoo hosted stores KeeperStores elected to have its customers voluntarily respond to a service survey regarding their shopping experience.
Provided below are our customers recent responses as collected by Yahoo.
March 10, 2013
Real Flame Corner Gel Fuel Fireplace (Item 70189)
Company and product were both wonderful! I LOVE the fireplace, it's better then I imagined! I would recommend to all of my friends!!!
January 16, 2013
12PK Gel Fuel (Item 3237)
I ordered gel fireplace fuel. The price and quality were excellent, and the product was delivered quickly in good condition.
December 9, 2012
30” Linear Electric Fireplace (Item 9802)
The price was better than any other hardware store or online site. The customer service actually called me to let me know the fireplace would be 1 week later than what the order first stated. I didn't care because it was Holiday time anyways and the shipping was free to my house and into my front door! Great shopping experience.
December 9, 2012
Ashley Electric Fireplace (Item 2083BWelectric)
Received order sooner than expected. Price was the lowest I found online. Free shipping was a big bonus. I would order from this company again.
November 24, 2012
Real Flame Electric Entertainment Unit (Item 8528)
I would order from them again and the Real Flame fireplace was beautiful and went together perfectly!
November 12, 2012
Metropolis Wall/Corner Electric Fireplace (Item 8284)
Contacted merchant questioning the exact color of my fireplace since another online store shows it as a different shade of oak. They were very helpful and sent me new pics. Item is exactly as described and we love it. Adds beauty to our family room. Only complaint is the 3 weeks it took to receive it.
November 8, 2012
Deluxe Log Set/Gel Can Open/Gel Fuel (Items 2069/2055/2056)
called them with a couple of questions. they were very courteous and helpful.
November 7, 2012
Wexford Gel Fireplace/Gel Fuel (Items 9964/77078)
Shipment arrived fast and undamaged.
October 25, 2012
Sunjel Pure 12PK (Item 8567)
My fire is burning now....good job guys!
October 13, 2012
Convertible Gel Fireplace/Gel Fuel (Items 77096/2056)
Really love it...so nice to have an instant fire. No mess, no fuss. Puts out a surprising amount of heat. Pretty piece; matches our entertainment center and cd case. Love it!
September 28, 2012
Camden Electric Fireplace (Item 63766)
Love, love, love my new fireplace. It did take some time to put it together, but it looks beautiful.
September 2, 2012
Wexford Petite Convertible Electric Fireplace (Item 9963)
Very pleased with this purchase. Looks very nice and the flame provides the peaceful, relaxing ambiance I was looking for. Perfect in my small apartment. No mess, no fuss. Still waiting to see the electric bill. Not expecting much difference.
August 13, 2012
Real Flame Gel Fireplace (Item 8968AW)
The fireplace is beautiful. I would highly recommend Fireplace Keeper and I will be purchasing from them in the future.
April 12, 2012
26” Electric Fireplace Insert (Item 3860)
Fireplace arrived in good shape, but the control cover plate was out of adjustment (not a big deal). The fireplace works fine, and the price was $129 lower than the nearby fireplace store. I am happy that the delivery personnel placed the fireplace close to the front door, to preclude inclement weather. All in all, I am pleased with the purchase. Thanks.
February 21, 2012
Real Flame Log Set/Gel Fuel (Items 2069/2056)
I moved into an older home that the fireplace was non-functioning. The chimney had been removed from the roof and to remove the fireplace from the inside of the house it would have destroyed the hardwood floors. It just didn't look right sitting there with nothing in it... Plants looked pretty silly, candles were an option but I really didn't want to deal with the wax... These logs are perfect... They were a snap to install, and I love the warm and cozy feeling that the livingroom has now... My fireplace looks like a fireplace and as small as the room is, there is a noticeable amount of heat that is generated. I called and ordered my logs and the customer service was great at helping me select the logs in the size I needed and answering the questions I had. I received free shipping and they arrived to the day that I was told they would be here.... could not ask for better. I would most certainly recommend this product and this company.
January 31, 2012
Elise Gel Fireplace (Item 9168)
This is our third gel fireplace from Fireplace Keeper. We love the fireplaces and have been extremely happy with them and with the service we have received. This one was was a Valentine's Day gift for my wife and she absolutely loves it!
January 26, 2012
Calvert Electric Fireplace (Item 8429)
I was very skeptical about purchasing a fireplace over the internet-especially if something was wrong with it or it was cheap looking. I have to say this fireplace was more beautiful than I thought, easy to set up and had the basement heated up within twenty minutes. No scratches, no dents and no missing parts. I am ecstatic-thank you fireplace keepers
January 21, 2012
Churchill Electric Fireplace (Item 63774)
I purchased a corner unit. I recommend that care be taken after it is assembled and moved into place. It is because lateral stress is hard on it but if it is slid into place carefully (especially over thick carpet) it will be fine. The heater box appears to be very well built with a sturdy grounded power cord. As far as the appearance and over-all quality I am very pleased. It looks very nice in our living room. The flame is realistic and with a setting for flame only, stage one heat or stage two heat it is possible to enjoy our fireplace no matter what temperature the room is. The operation of the unit is quiet. Our TV sits on top of the fireplace and even on high heat it does not compete with the TV. I have not had to contact customer service so I cannot comment on that. But then that is a good thing! I would recommend this merchant to anyone that is interested in an electric fireplace.
January 13, 2012
Electric Log Set (Item 9842)
Overall, I am very happy with this fireplace insert. The entire process was really quite simple. If I had a complaint, it would be that I wish it put out more heat but I am quite satisfied. Thank you.
November 30, 2011
Sicilian Electric Fireplace (Item 8426)
The fireplace we purchased is very nice and just what we wanted. The price was about $100 less than local stores and with free shipping & no sales tax, you just can't beat it. The fireplace did have a clicking sound while running the flame and I contacted customer service. They quickly responded with info on how to get help. They also followed me up to make sure I received satisfaction from the company that made it. A replacement part came fast and both companies are great to deal with. Thanks FirePlaceKeeper!!
November 26, 2011
Standard 23” Electric Fireplace Insert (Item 2617)
Very happy with product, service, delivery.
November 21, 2011
Deluxe Log Set (Item 2069)
Before ordering I read all of the reviews which were very good. I am happy to say they were correct. This was a very pleasant experience. I ordered the deluxe log set and gel fuel. They were shipped quickly and I received them in less than a week. The set was easy to assemble and looks beautiful when burning. Also there is virtually no cleanup. I will definitely order from Fireplace Keeper again.
November 18, 2011
Featherston Electric Fireplace (Item 9691)
Fireplace arrived in perfect condition. It is beautiful, we love it!
September 28, 2011
Real Flame Gel Fuel (Item 2056)
I have used Fireplacekeeper for anything fireplace related!! They are tops as far as I'm concerned. Their prices and selection can't be beat. I recommend them to anyone looking for a fireplace or fireplace supplies.
August 28, 2011
Classic Flame Insert (Item 8256)
Buying at local store the cost and tax was over $200.00 dollars more with a 3 to 6 week delivery. Saved over $200.0 and received delivery in 5 days with free shipping. I'd call that excellent....
August 16, 2011
Raphael Ivory Electric Fireplace (Item 8291)
I had two very good experiences here. Items were shipped in time, service was excellent both during purchase and after delivery for items slightly damaged during shipment. I will not shop anywhere else for fireplaces. I am on my way to buying a third fireplace soon. Great job!
February 11, 2011
Tennyson Electric Fireplace (Item 8294)
I love this fireplace. It is more beautiful than I expected. It heats my room just right. I cannot say enough about it. Thank you, fireplacekeeper.
January 18, 2011
Oak Electric Fireplace from Real Flame (Item 2083OAKelectric)
i had a very difficult time putting it together. i had to call the company a few times. finally we discovered the pieces weren’t put together with the correct measurements. customer service was great they sent new pieces pronto. even then i had to sand corners to get the mantle to fit. after all of that it looks great and works great.
January 13, 2011
Classic Flame Electric Fireplace (Item 8288)
very easy to put together and we love it.
December 22, 2010
Indoor/Outdoor Gel Fireplace (Item 6933)
My dad purchased me a beautiful loft fireplace for Christmas and I was very pleased with the affordable price, ease of completing the transaction on-line and the ability to see exactly when it would be delivered. Most of all, I was pleased with the condition the fireplace was received in. The packing of the mostly glass structure was excellent and instructions on assembly were easy to follow.
The riverview outside my condo may be icy and still but my abode is a cozy, warm oasis thanks to my new fireplace.
December 17, 2010
Leather Log Carrier (Item 39004)
The lady I placed the order with was very nice and it was easy as could be expected
December 16, 2010
Gel Fuel (Item 3239)
I am a first-time buyer. The website was easy to navigate. They kept in contact with me to let me know about the shipping status and my product came in a timely manner in pristine condition. The free shipping was a holiday special, but here's hoping there will be more of that. Thank you Fireplace Keeper.
December 15, 2010
Classic Flame Corner Fireplace (Item 8282)
to process the order was easy. tracking was easy, but the carrier didn't have my contact number when I contact them. Everything else was fine.
December 8, 2010
Conversion Log Set (Item 8426)
We purchased a Deluxe Log Set to place in our wood burning fireplace, to use in lieu of gas or wood. From a distance of approximately 8 feet or more away, it looks great. The only issue I had was that when standing or sitting within the 8 foot range of the Log Set, the three fuel can tops are quite visible. The customer service department did not recommend any way to remedy this. I would like the company to come up with a product that disguises the can tops a bit more.
With that being said, the Deluxe Log Set is a beautiful alternative to having to burn wood. We will enjoy the ambiance of a real fire with little expense and no mess! We highly recommend the product and the company
November 13, 2010
Cartwright electric Fireplace (Item 8434)
The service and delivery of the electric fireplace SEI Cartwright was wonderful. The assembly of the mantel was a bit tricky for a novice at furniture assembly. But now everything thing has been put together and I run the fireplace every day. I absolutely love it.
November 12, 2010
White Wash Electric Fireplace (Item 3803WWelectric)
Fireplacekeeper provided a very pleasant shopping experience. The customer service was very responsive. The merchandise was received in excellent condition. I would not hesitate on buying from this company again.
October 1, 2010
Grand Canyon Stacked Stone and Oxford cherry Electric Fireplaces (Items 6356 & 2665c)
happy with overall service and delivery. more than pleased with the fireplaces, beautiful.
September 15, 2010
White Wash Electric Fireplace (Item 3803WWelectric)
service could not have been better. product was excellent. I am extremely impressed and satisfied. I’m so happy i found them. thank you.
August 31, 2010
Beverly Electric Fireplace (Item 2559E)
This item shipped very quickly and for FREE can't get any better than that. Item was very easy to put together all you needed was a screw driver. Would buy again for them. Rated customer service a 3 only because i didn't make contact with anyone so I really can't say how they are.
Troy and Chelsea G.
July 16, 2010
White Gel Fireplace/Gel Fuel/Opener and Snuffer (Items 2083w/2056/2055)
Mantel was dented but fireplacekeeper gave discount. I thought that they acted in a very professional manner and I would buy from them again.
June 27, 2010
Outdoor Gel fireplace (Item 2075C)
Fast shipping and great prices. We are already enjoying our outdoor fireplace. We will definitely order from Fireplace Keeper again.
March 24, 2010
Case of Gel Fuel/Wood Scented Incense (Items 2056/2100)
I love this merchant!! I have used them several times and will definitely use them again in the future. I tell everyone about them. Great products...great service...great prices!
March 11, 2010
Hastings Victorian Electric Fireplace (Item 6300)
Fireplace was delivered on time in GREAT condition. Extremely easy to assemble (only minor assembly needed) and worked very well. Very pleased!
March 5, 2010
Case of Gel Fuel (Item 2056)
I have been a happy, satisfied customer for a few years now and have no complaints whatsoever. I highly recommend Fireplace Keeper to anyone
February 15, 2010
Black Wall Mount Electric Fireplace (Item 6347)
Beautiful fireplace, good packaging and works well!
December 19, 2009
Case of Gel Fuel (Item 2020)
the flame last longer than other gels i have bought and there is no wasted unused gel when the flame is done. it's more cost effective .i will be ordering more soon!!
December 17, 2009
Mahogany Gel Fireplace/Gel Fuel 24 Cans (Items 4015M/2020)
Product was beautiful. More than what I could have hoped for at that price. I was pleased at the speed of delivery. I ordered Tuesday and has the product shipped free by Thursday. I will continue to be a customer and have told others shopping what a great experience I had with them
November 28, 2009
Birch Log Set/Starter Kit/Gel Fuel 24 Cans (Items R2068/3899/2020)
This was the most pleasant surprise I have ever given myself , great fireplace , if anyone is flip flopping on whether to get one or not , just do it!! You will be amazed at how nice they are and easy to assemble yourself, great company will do business with again.
November 10, 2009
Marcus Electric Fireplace (Item 3846W)
What a wonderful company!!!! We ordered on line, they delivered the fireplace very quickly, and it was packed really well no damage at all.........It was exactly as stated and shown. We put it together in less than a half hour and have been getting so many raves over the look and also how nicely it heats the room. The remote is what made us pick this unit...would not want a fireplace without it. .anyone not sure about ordering online.... ...you can feel very sure ordering from this company. Thank you :)
November 1, 2009
Wood Scented Incense/Pennington Gel Fireplace (Items 2100/R3898M)
The complete experience with fireplacekeeper .com was great! I ordered an "open box" gel fireplace. The price was fantastic. The fireplace was more elegant than pictured and extremely easy to assemble. Complete assembly took less than an hour. The shipping was "free". I ordered it 11/1, received an email confirmation on 11/6 that the fireplace had been shipped, the first box came on the 8th and the next day box "2" came. Everything went very smoothly. I would definitely recommend Fireplace Keepers to anyone looking for a
October 22, 2009
Dimplex 33” Landscape Electric Insert (Item 4026)
Item purchased was as described and fireplacekeeper was very easy to order from with excellent results.
October 15, 2009
Case of Gel Fuel/Gel Fuel 12 PK (Items 2056/3239)
Great company to work with. Excellent prices, quick shipping.
October 13, 2009
Case of Gel Fuel (Item 2020)
I was amazed at the speed with which my order was received. Also, this product, when burning, looks & sounds a lot like a log fire. I only use two cans at the most as the heat generated is enough to fill a good size room. This is a great alternative to a wood burning fireplace
October 7, 2009
Copper Dome Wall Mount Gel Fireplace (Item 3791)
Loved our 1st fireplace so much that within 2 weeks we purchased a second one. Customer service was GREAT!!
October 3, 2009
Petite Classic Gel Fireplace/Gel Fuel 24 Cans (Items 3836W/2056)
love the fireplace. the company was excellent to work with. everything came in excellent condition and in great time. we are very pleased.
September 30, 2009
Metropolitan Electric Fireplace (Item 3022)
Everything went great, delivered as promised. Unit works good, just what we needed. Like the option of lighted unit without heat for summer use. Heats the room that needed extra heat
September 23, 2009
Pillar Gel Fireplace (Item R2554W)
I just love my White Finish Pillar Gel Fireplace. The value is incredible. I searched the internet and the conventional stores and I could not find anybody else that offer a better value. There was a delay in delivery, due to UPS shipping the packet to the wrong address. I contacted the company and they were very friendly and tried to help immediately. I was very satisfied with their customer service
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Some items due to their size and weight will be shipped by what is referred to as "Freight" (back of truck) or "White Glove" (In home delivery)service.
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On Occasion your order may ship from different warehouses if you order multiple items. We will then email you separate tracking numbers.
Please inspect all packages carefully for damage. Keep in mind many items are (double boxed) for added protection and although an exterior box may arrive in bad shape the interior box and contents usually are fine. On occasion "packing wood" pieces are used for additional support and may be visible due to a torn outer carton. These are only packing materials. The best policy is to inspect your item carefully and contact us if you experience a problem. We are here to help!
Although your credit card purchase will be authorized when you place an online order, we will not charge you until the order actually ships! If you have any questions please contact us by email service@KeeperHome.com or by calling Toll Free 800-986-1610
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